Privacy Policy

Last updated: 12 July 2026

We respect your privacy and process personal data in accordance with applicable data-protection law, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”). This Policy applies to the website at https://plpdf.com/, the PL/PDF support portal, and communications relating to PL/PDF products and services.

1. Data controller

The controller responsible for the processing described in this Policy is:

2. Personal data we process

Website and server data

When you visit the website, the web server and security systems may process technical information such as your IP address, date and time of access, requested page, referring page, browser type, device information, HTTP status, and security-related events. This information is used to operate, protect, troubleshoot, and improve the website.

Contact form and email enquiries

When you use our contact form or contact us by email, we may process your name, company name, email address, subject, message, correspondence history, and any information or files you choose to provide. The contact form may also include technical information such as the page from which the form was submitted, IP address, and browser user-agent information for security and troubleshooting purposes.

Please do not submit sensitive personal data or confidential information that is not necessary for your enquiry.

Sales, orders, licences, and billing

If you request a quotation, place an order, or purchase a PL/PDF licence, we may process contact and company details, billing information, tax identification details, purchase-order information, licence details, payment status, contractual correspondence, and records required for accounting, taxation, licence administration, and customer support.

Technical support

When you create or update a support ticket, we may process your name, email address, company, ticket content, attachments, product and licence information, software versions, Oracle environment details, diagnostic information, and correspondence required to investigate and resolve the issue.

Please remove production data, passwords, licence keys, private keys, and other unnecessary confidential information before sending diagnostic files or examples.

3. Purposes, legal bases, and retention

Processing activity	Purpose	Legal basis	Typical retention
Contact form and general enquiries	Responding to enquiries and maintaining business correspondence	Legitimate interests; steps requested before entering into a contract	Up to 3 years after the last relevant communication, unless a longer period is required for a contract or legal claim
Quotations, orders, licences, and contracts	Preparing quotations, concluding and performing contracts, delivering licence keys, and administering licences	Performance of a contract; steps requested before entering into a contract	For the customer relationship and the applicable limitation period
Invoices, payments, and accounting records	Accounting, taxation, payment reconciliation, and statutory record-keeping	Compliance with legal obligations	For the period required by applicable accounting and tax law
Support tickets and technical correspondence	Providing support, diagnosing faults, maintaining product history, and defending legal claims	Performance of a contract; legitimate interests	For the customer relationship and afterwards as reasonably necessary for support history and legal claims
Server and security logs	Website operation, security, abuse prevention, diagnostics, and incident investigation	Legitimate interests	Normally up to 90 days, or longer where required to investigate a security incident

Where processing is based on legitimate interests, our interests include responding to business enquiries, operating and securing our systems, maintaining product and support history, preventing misuse, and establishing or defending legal claims. We consider these interests against the rights and reasonable expectations of the individuals concerned.

4. Recipients and service providers

Personal data may be made available only where necessary to:

• authorized OraNext personnel involved in sales, licensing, administration, development, and support;
• website-hosting, email, backup, security, and IT service providers acting on our instructions;
• support-system and business-software providers used to manage enquiries and tickets;
• banks, accountants, tax advisers, auditors, legal advisers, and insurers where required;
• public authorities, courts, and regulators where disclosure is required by law or necessary to protect legal rights.

We do not sell personal data to advertisers or data brokers.

5. International data transfers

We seek to use service providers that process data within the European Economic Area. If personal data is transferred outside the European Economic Area, we use an appropriate transfer mechanism where required, such as an adequacy decision, the European Commission’s standard contractual clauses, or another legally recognized safeguard.

6. Cookies and similar technologies

The website may use cookies or similar storage that is strictly necessary for website administration, security, session management, and user preferences. WordPress authentication cookies are used for logged-in administrators and are not intended for ordinary public visitors.

We do not use cookies for third-party advertising. If optional analytics, embedded media, anti-spam services, or other non-essential third-party technologies are introduced, they will be described here and, where required, activated only after the visitor has provided consent.

You can control or delete cookies through your browser settings. Blocking strictly necessary cookies may affect administrative or security-related functions.

7. External websites and support portal

The website contains links to the PL/PDF support portal and to external websites, including partner sites. When you follow an external link, the destination site’s own privacy policy and terms apply. We are not responsible for the privacy practices of independent third-party websites.

8. Data security

We use reasonable technical and organizational measures intended to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction. These measures include access controls, HTTPS encryption in transit, system updates, backups, and security monitoring where appropriate.

No internet transmission or storage system can be guaranteed to be completely secure. Please use the support portal or contact us before sending material that requires special handling.

9. Your data-protection rights

Subject to the conditions and limitations of applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• receive certain data in a portable format;
• withdraw consent at any time where processing is based on consent, without affecting processing carried out before withdrawal;
• lodge a complaint with a competent supervisory authority.

To exercise your rights, contact info@plpdf.com. We may request information necessary to verify your identity and locate the relevant records. We will respond within the period required by applicable law.

10. Supervisory authority

You have the right to lodge a complaint with the supervisory authority in your country of residence, place of work, or place of the alleged infringement. In Hungary, the competent authority is:

11. Automated decision-making

We do not use personal data collected through the website, contact form, sales process, or support portal for automated decision-making that produces legal or similarly significant effects.

12. Changes to this Policy

We may update this Privacy Policy when our website, services, providers, or legal obligations change. The current version will be published on this page with an updated revision date.

13. Contact

For privacy questions or requests concerning your personal data, contact us at info@plpdf.com.